Business Analyst

About the Role We are looking for an experienced Business Analyst with a strong background in IT project delivery. The role involves requirement gathering, process analysis, stakeholder management, and supporting end-to-end system implementation within a structured delivery environment. Key Responsibilities • Collaborate with business and IT stakeholders to analyze processes, identify gaps, and recommend improvements. • Gather, analyze, and document requirements (BRD, FRD, Functional Specifications). • Translate business needs into clear and actionable technical requirements. • Perform data validation and analysis using SQL . • Work closely with development teams to ensure solution alignment with requirements. • Support test planning, test case design, execution, and defect management. • Coordinate and manage User Acceptance Testing (UAT) and ensure timely issue resolution. • Support system implementation and post-go-live activities. • Maintain regular communication with stakeholders on progress, risks, and deliverables. • Provide user training, documentation, and onboarding support. Requirements Experience • 5+ years of Business Analyst experience in IT projects . • Proven experience in requirement gathering and functional documentation. • Experience in stakeholder management across business and technical teams. • Hands-on experience in application testing and UAT coordination ( 3–5 years ). • Experience in process analysis and business process improvement ( 3–5 years ). • Working knowledge of SQL ( 2–3 years ). • Experience working in Agile or SDLC environments ( 3–5 years ). • Familiarity with tools like Jira and Confluence ( 2–3 years ). Nice to Have • Exposure to CRM platforms, preferably Pega (workflow/case management). • Experience in banking or insurance domain . • Involvement in digital transformation or system modernization projects . • Experience supporting user training and change management activities.