Call Center Customer Service Agent

Job Title: Call Center Customer Service Agent Key Skills: Customer Service, English B2 (Conversational), Call Handling, Data Entry, Problem Solving Experience: +3 years in Call Center or Customer Service) Location: Mexico City (Paseo de la Reforma) Schedule: 6:00 AM – 4:00 PM (CDMX Time) We are hiring a Call Center Customer Service Agent to join our team in Mexico City. This position is onsite only and requires English B2 (conversational level) . Candidates must be based in Mexico City . Key Responsibilities • Handle inbound customer calls in a professional and courteous manner • Communicate fluently in both English and Spanish • Provide accurate information about banking products, services, and policies • Resolve customer inquiries during the first interaction whenever possible • Complete follow-ups within established timelines • Maintain strict confidentiality and compliance with company policies • Accurately input, update, and verify customer data in internal systems • Complete required documentation and request forms • Use internal systems for call tracking, troubleshooting, and data entry • Educate customers on bank products, identifying upselling and cross-selling opportunities • Suggest process improvements to enhance customer experience and productivity • Stay updated on banking products, services, and procedures • Perform additional assigned duties Required Skills Qualifications • High school diploma or equivalent • English level B2 (conversational) required • Basic computer skills and data entry ability • Excellent communication skills and phone etiquette • Strong problem-solving skills and customer-focused mindset • Ability to work in a fast-paced onsite environment Preferred Skills • Previous experience in customer service or call center roles • Knowledge of banking products and processes Posted On: 29-06-2026