Hardware Technician (Data Collection)

Figure is an AI robotics company developing autonomous general-purpose humanoid robots. The goal of the company is to ship humanoid robots with human level intelligence. Its robots are engineered to perform a variety of tasks in the home and commercial markets. Figure is headquartered in San Jose, CA. We're seeking a Hardware Technician to manage and maintain our data collection hardware systems, including VR/AR headsets, laptops. This role is critical to ensuring our data collection operations run smoothly and our data collection Pilot team have the hardware support they need. You'll be the go-to person for hardware setup, configuration, troubleshooting, and maintenance across our data operation infrastructure. Responsibilities: • Set up, configure, and maintain VR/AR headsets and related equipment • Install, image, and configure laptops and workstations for the Pilot team • Troubleshoot hardware and network connectivity, performance, and calibration issues • Perform routine maintenance and calibration on data collection systems • Configure and manage network infrastructure, including switches, access points, and routers • Diagnose and resolve network issues including packet loss, bandwidth degradation, and intermittent drops that affect collection sessions • Create and maintain documentation, setup guides, and troubleshooting procedures Requirements: • 2+ years of experience in hardware support, IT technician, or similar technical role • Hands-on experience with VR/AR headset setup and maintenance • Strong troubleshooting skills for hardware, connectivity, and system configuration issues • Experience with laptop/PC imaging, configuration, and deployment • Familiarity with basic electronics, cable management, and equipment calibration • Basic networking knowledge and setup experience (Wi-Fi configuration, IP addressing, router provisioning, troubleshooting connectivity issues) • Excellent documentation and communication skills • Ability to lift equipment up to 30 lbs and work in a lab environment • Detail-oriented with strong organizational skills Bonus Qualifications: • Experience in robotics, manufacturing, or automation environments • Familiarity with ROS (Robot Operating System) or robotics platforms • Background in motion capture or VR/AR gaming systems • Basic scripting skills (Python, Bash) • Associate degree or certification in electronics, IT, or related field The US base salary range for this full-time position is between $85,000 - $110,000 annually. The pay offered for this position may vary based on several individual factors, including job-related knowledge, skills, and experience. The total compensation package may also include additional components/benefits depending on the specific role. This information will be shared if an employment offer is extended.