Out of Hours Consultant

Job Title: OOH Consultant Location: Gurugram, Haryana About ICG Medical: ICG Medical is a globally recognized nursing recruitment agency that specializes in sourcing nurses across various specialties, midwives, and home care/healthcare workers. Comprising three reputable healthcare recruitment brands, ICG Medical operates from offices in the UK, Ireland, India, South Africa, China, Philippines, Australia, Canada, Japan, and the USA, with plans for further expansion. Job Summary: We are currently seeking a talented and dedicated individual to join our team as an OOH Consultant. As a an OOH Consultant, you will play a crucial role in our mission to source nurses across various specialties, midwives, and home care/healthcare workers. If you have a passion for delivering exceptional customer service, working in a fast-paced environment, and making a positive impact in the healthcare industry, this role is perfect for you. Join us in our Gurugram office and be a part of our globally renowned team. Responsibilities: • Handling inbound/outbound calls: Receiving calls from clients and candidates and assisting with their queries and attending to their needs. • Interact with customers/clients through phone or e-mail and managing all queries, requests and complaints: Responding timeously to clients and candidates and ensuring no clients/candidates is left without a response. • Booking nurses/healthcare professionals in to shifts: Reaching out to candidates to find out their availability and booking them into shifts accordingly. These bookings are across all departments (Nursing Homes, Acute and Complex Care) • Handling cancellations from clients and candidates and following the processes set to replace: Ensuring client is kept informed on the replacement and or the candidate is kept informed regarding the shift cancellation and all is documented on the system. • To be professional, friendly, courteous, and helpful to all candidates that you speak to: Maintaining highest standards of the ICG Medical values. • Sourcing of new clients/business: Using necessary networks and platform to acquire new business. • To assist and provide the highest standard of customer care: Keeping clients and candidates informed and creating a seamless transaction and experience. • To have an efficient telephone manner to take accurate information and update the system. • Achieving daily/ weekly and monthly KPI’s and hours target. Qualifications: • Recruitment experience within any industry is a must • Out of hours experience is incredibly beneficial, but not required • Excellent verbal and written communications skills. • Committed to a high level of service delivery for clients and candidates. • Working under pressure. • Good knowledge of MS excel • Dedicated and reliable with strong attention to detail. • Customer service driven. • Applicants with a strong desire to work in a fast paced, high energy and vibrant environment. • Ambitious, financially driven and talented communicators who can deliver excellent customer service in a target driven role. At ICG Medical, we value innovation, collaboration, and excellence. Joining our team means being part of a dynamic environment where your contributions make a significant impact. We offer competitive compensation, opportunities for professional growth, and a supportive work culture.