Program Director, Product (US)

As a Program Director, you will be client-aligned and responsible for overseeing a portfolio of projects at Code and Theory. You will coach and mentor a team of project/program managers, ensuring delivery excellence, client satisfaction, and opportunity for business growth. Your leadership will drive the vision and strategic goals of the Delivery department. A great Program Director is both strategic and hands-on: you establish best practices, optimize workflows, build scalable processes, and have a pulse on individual project health. You are a strong leader who will mentor and empower producers at every level, foster cross-discipline collaboration and respect, and maintain strong relationships with clients, team members, and vendors. Ultimately, you balance strategic and creative ambition with fiscal responsibility, ensuring Code and Theory delivers innovative, high-quality work efficiently and profitably. WHAT YOU’LL DO • Oversee all production activities across a large client and/or several clients, building agility, rigor, and precision into execution. Delivery expertise across a variety of product focused engagements: website, native applications, PWAs, systems integration, etc. • Establish and maintain executive-level client relationships, ensuring alignment with strategic objectives and effectively navigate complex conversations related to scope, alignment, and team performance • Lead and own the outcomes of organized and managed projects and client work, ensure the team is on track throughout engagements • Own scoping, team oversight, financial performance, and business development efforts, ensuring alignment between client success and agency outcomes WHAT YOU’LL NEED • 10+ years of program management experience • Passion for empowering your team to deliver innovative solutions • Curiosity about how technology and creativity can drive business transformation • Ownership of production strategy and operational excellence • Humility in leadership and promoting a culture of continuous learning and accountability • An understanding of different project management methodologies with the ability to apply, or adapt, your approach to meet client needs and deliver successful outcomes • Strong technical acumen to drive work forward in partnership with cross-discipline leads, and have the ability to translate technical complexity into a clear and actionable delivery plans • Exceptional interpersonal skills, including clear communication, emotional intelligence, and the ability to influence and align diverse stakeholders, both internal teams and clients ABOUT US Born in 2001, Code and Theory is a digital-first creative agency that sits at the center of creativity and technology. We pride ourselves on not only solving consumer and business problems, but also helping to establish new capabilities for our clients. With a global client roster of Fortune 100s and start-ups alike, we crave the hardest problems to solve. We have teams distributed across North America, South America, Europe, and Asia. The Code and Theory global network of agencies is growing and includes Kettle, Instrument, Left Field Labs, Create Group, Current, and TrueLogic. Striving never to be pigeonholed, we work across every major category: from tech to CPG, financial services to travel hospitality, government and education to media and publishing. We value the collaboration with our client partners, including but not limited to Adidas, Amazon, Con Edison, Diageo, EY, J.P. Morgan Chase, Lenovo, Marriott, Mars, Microsoft, Thomson Reuters, and TikTok. The Code and Theory network is comprised of nearly 2,000 people with 50% engineers and 50% creative talent. We’re always on the lookout for smart, driven, and forward-thinking people to join our team. The target range of base compensation for this role is $175,000 - $210,000. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location.