Technical Support Specialist

Your Mission • Payment System Configuration: сonfigure and maintain payment entities in the gateway (merchants, providers, routing rules, limits). • Manage payment methods activation, routing logic, and transaction limits according to business requirements. • Support onboarding of new merchants from a technical perspective. • Integrations & Testing: set up and test new payment integrations with providers and merchants. • Perform functional testing of payment flows (deposit / withdrawal) and validate transaction processing. Assist with releases of new payment methods and features. • Technical Support (L2): act as Level 2 technical support for the Customer Support team. • Investigate technical issues reported by merchants, providers, or internal teams. Analyze logs, transaction statuses, and system behavior to identify root causes of issues. • Monitoring & Incident Management: monitor alerts and system notifications related to payments and integrations. Participate in incident investigation and resolution. Escalate critical issues to relevant technical teams when necessary. • Product & Process Improvement: identify system bugs and inconsistencies and report them to the product and development teams. • Contribute to improving internal processes, tools, and automation of support workflows. • Provide technical assistance to internal teams (Account Management, Customer Support, Product). What Makes You a Great Fit • At least 2+ years of experience in fintech, payment systems, PSP, acquiring, or payment orchestration • Strong understanding of the payment lifecycle (authorization, capture, refunds, chargebacks) • Hands-on experience with payment integrations, gateways, or technical payment operations • Ability to investigate payment issues using logs, API tools (Postman), and basic SQL • Understanding of REST APIs, webhooks, and transaction flows • Experience with L2/L3 technical support or payment operations • Ability to independently troubleshoot incidents and work with engineering/product teams • Strong communication skills and ability to explain technical topics to non-technical teams • Fluent in Russian and good English level Why You'll Love It Here • Meaningful Impact : a chance to make a real impact by contributing directly to the growth of a leading fintech company in the payments space! • Career Development : we’re young, very ambitious, and serious about growth. If you’re driven and want to move fast, we’ll give you the space, support, and real ownership to grow with us. • A Passionate Team : work side-by-side with talented, driven people who genuinely care about what they do. • Competitive Compensation : matched to your skills, expertise, and impact, with transparent annual performance reviews. • Remote Work : full flexibility to work remotely from wherever you do your best work. • Paid Time Off : 20 days of vacation per year, bank holidays, and sick leave. • Private Health Insurance: annual budget of €1,000 for your personal premium medical coverage. • Learning & Development to Help You Work Smarter: conferences, courses, and professional growth, plus a budget for AI tools. • Coworking Support: dedicated budget for a productive workspace beyond home. • Well-Being Allowance: to spend on hobbies and whatever helps you stay energized and at your best. • Unique FYST Perks: an “Adopt a Pet” day and a Birthday off. Curious about our team, our values, and the unique ways we celebrate wins? Take a look here: https://fyst.com/culture