Client Handbook

Everything you need to know
as a hiring client.

No surprises. No fine print. How role posting works, what we charge, what scouts do, what we promise — and what we don't.

New here? Read the WhoDooUNode whitepaper for the full hiring model — why scouts beat agencies on alignment and price.

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How posting worksHow scouts find your rolesWhy our candidates are differentBilling & cancellationScout referral commissionsCandidate privacyGetting your roles inWhat we don't promiseDisputes & refundsGetting help

How posting works

When you post a role on WhoDooUNode, it enters our active matching pool where our AI surfaces it to relevant candidates and scouts. Here's the lifecycle:

Active window

Your role is live and AI-matched the entire time — the freshest roles surface to candidates first

30 days
Ranking

Newer roles rank higher in candidate matches; older roles still match, just lower down

Freshest first
After 30 days

Removed from public view once it expires — repost to relist

Archived
Repost

One-click refresh to put a role back at the top of the matching pool — for now, just post it again

Coming soon
Careers-page sync

Connect your public careers page — we detect your job board and sync your open roles into the matching pool for you. No manual posting needed.

Available

Quality matters. Roles with clear titles, accurate salary ranges, and complete descriptions get better AI matches. Vague postings attract vague candidates. Our matching engine reads the full job description — the more specific you are, the better the fit.

How scouts find your roles

Scouts are members of our network who earn commissions by referring candidates and clients. When a scout shares your role with someone in their network, they're doing it because they believe it's a genuine fit — their commission depends on quality introductions, not volume.

Scouts browse active roles and share them with relevant contacts in their network
When a scout refers someone to the platform, they earn a small referral commission from WhoDooUNode — you are never billed for scout activity
Scouts are independent — they are not WhoDooUNode employees and do not represent the platform officially
Scouts do not have access to your internal ATS or candidate management system
Scouts cannot see other clients' candidate pipelines or hiring decisions

Quality over volume. Scouts who introduce candidates to the platform have a vested interest in those candidates succeeding — their reputation and earnings depend on it. This self-selection is what separates WhoDooUNode referrals from anonymous job board applications.

Why our candidates are different

Candidates who reach your pipeline carry strong signals — built into the platform design, not just policy, which makes them hard to game.

$9.99
Skin in the game

Many candidates buy search credits to go deeper — people backing themselves, not spray-and-pray applying. No account-spamming.

70%+
AI match gate

Our matching engine scores every candidate against your job description. Results below 70% match are never surfaced. The unqualified are filtered before they reach you — not after.

Resume locked first
Submitted and locked before their first search

Candidates submit their resume and it is locked before they can run a single search. They cannot see any job description until after that lock is set. There is no window to read your JD and rewrite their resume — the resume exists before the job does.

This is not a policy — it is the platform sequence. On most job boards, the resume comes after the job description — and AI can rewrite it in seconds to match. On WhoDooUNode, the resume is locked before the candidate sees any job description, so it can't be reverse-engineered to your JD.

Billing & cancellation

We keep billing simple. No hidden fees, no placement percentages on top of your subscription.

Subscription

Your Company plan is charged monthly and renews automatically until you cancel. (Per-Post is a one-time charge, not a subscription.)

Auto-renews monthly
Founding rate

Early clients keep their founding rate for the life of their subscription — it never rises while you stay continuously subscribed

Locked while subscribed
Cancellation

Cancel from your dashboard settings before the next billing date — no fees, no questions

Anytime
Refunds

Subscriptions and one-time posts are non-refundable. Cancel anytime and you keep access through the end of the current billing period — no partial refund for unused time

Non-refundable

Founding clients: If you joined during our early access period, your founding rate is locked for the life of your subscription. As pricing rises for new clients, you keep what you originally signed up for — for as long as you stay continuously subscribed.

Scout referral commissions

When a scout refers your company to WhoDooUNode and you become a paying client, that scout earns a commission from the platform — not from you. You are never charged extra because a scout referred you.

Scout commission on client referral

When a scout refers you, WhoDooUNode pays them a referral commission out of what we earn — it never adds anything to your bill

Paid by us, never by you
Your subscription cost

Whether you found us directly or through a scout, you pay the same rate

No change

Scout commissions come out of what the platform earns — not out of your pocket. Your pricing is the same regardless of how you arrived. This is fully disclosed so there are no surprises.

Candidate privacy

We take candidate privacy seriously. Here's what you can and cannot see as a client:

You see candidate profiles only when a candidate applies to your posted role to show interest
Candidates explicitly consent to their profile being surfaced to employers when they sign up
You can contact matched candidates through the platform
You cannot download bulk candidate data or export the platform's member list
You cannot see candidates who are matched to other clients' roles
You cannot access a candidate's full resume without their explicit opt-in to your role

All candidate data handling complies with PIPEDA (Canada's federal privacy law). Candidate data is never sold to third parties; vendor and data-handling details are in our Privacy Policy.

Getting your roles in

Two ways to get your open roles in front of the scout community — no IT project required.

Direct post

Post and manage roles directly through your client dashboard

Available today
Careers-page sync

Share your public careers-page URL and we sync your open roles into the matching pool for you — no manual posting needed

Available
Deduplication

If the same role is posted directly and also picked up from your careers page, duplicates are merged automatically

Automatic

A direct integration with your existing ATS is available on request as a custom engagement — we build the connector against your system. It is never required to use the platform, and we never access candidate data from your ATS.

What we don't promise

We believe in honest expectations. Here's what WhoDooUNode is not:

We are not a staffing agency — we do not place candidates on your behalf
We do not guarantee a hire — we guarantee relevant, AI-matched candidates scored against your role before they reach you
We do not guarantee a specific number of applicants per role
We do not conduct interviews or make hiring decisions — that's your team's call
We do not handle employment contracts or onboarding — background checks are coming as a paid add-on
Scouts who share your role are independent — they do not make commitments on behalf of WhoDooUNode

If a scout or any third party makes promises about guaranteed placements, interview numbers, or outcomes that seem too specific — those are not made by WhoDooUNode. Contact us at support@whodoounode.com if you receive misleading communications.

Disputes & refunds

We aim to resolve every billing issue fairly and quickly.

Billing dispute window

Raise a billing dispute within 30 days of the charge

30 days
Subscription refunds

Subscriptions and one-time posts are not refunded mid-cycle. Cancel anytime to stop future charges — access continues to the end of the current billing period

Non-refundable
Dispute resolution

We aim to respond to all billing disputes within 5 business days

5 business days

If you believe you were charged in error, email support@whodoounode.com with your account email and the charge amount. Do not initiate a chargeback without contacting us first — we resolve genuine billing errors immediately.

Ready to start hiring?

Post your roles and reach a community of scouts actively referring candidates — and lock your founding rate while early access is open.

See the plansPost a job